‘For all passengers with tickets on cancelled Eurostar trains, they have been offered a full refund, £150 compensation and a free return ticket’
However, this does not clear up the issue of who pays for the cost of unused hotel accommodation booked in advance.
If a traveller is stranded on a Eurostar train and misses out on their holiday, insurance will probably pay out.
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However, if someone cancels because they fear they might be delayed, it is less clear cut over who has to pay to recover costs.
Kelly Neale, 46, a teacher, is due to travel to
They do not want to put Mr Neale’s mother under unnecessary discomfort by travelling if there is such a high risk of delay.
But having already spent £781 on three nights’ accommodation in
Mrs Neale, from Amersham in Buckinghamshire, said: “Eurostar has not said anything about the hotel packages booked through the Eurostar website.
“I have been ringing and ringing but they said due to the volume of calls they couldn’t take my call – it is a shambles.”
Other alternatives for getting across the Channel include taking a ferry or catching a flight.
Attempts at the former were hampered over the weekend by the closure of the
Many people stranded in
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John Wright, celebrating his 50th birthday with his partner in
Flights were still operating at London Heathrow and Gatwick yesterday, but there were delays at
Airlines were warning that due to the time of year, it could prove very difficult to find last minute flights.
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